Different teams require different structures, depending on the greater context of the company and its appetite for change. In the end, the bank successfully rolled out a new mobile-only banking offering in its target geography at unprecedented speed. Prioritize communication, use visual collaboration, and standardize processes to align your team and get everyone on the same page. Focus on clarifying everyone’s roles and responsibilities to ensure expectations are understood and met. Maintaining security plays a role in preventing data breaches, as well as reducing downtime and outages. Cloud security managers should work with compliance specialists to proactively design architectures with compliance standards in mind, making security recommendations during architecture reviews or during post-mortems.
This can look like providing a Kubernetes cluster as a service with opinions around components like load balancing, logging, monitoring, deployments, and intra-service communication patterns. Infrastructure Engineering should also provide tooling for teams to manage production services in a way that meets the organization’s regulatory requirements. Developers that specialize in cloud projects understand specific cloud resources, services, architectures and service-level agreements cloud operations team structure in order to create scalable and extensive software products. A cloud project may involve multiple software development teams, each focusing on a particular aspect of the project -- be it the user interface, network code or back-end integration. While most organizations will need to adopt a hybrid-cloud approach for the foreseeable future, it will be hard to capture much of cloud’s value without reimagining the IT infrastructure that is ground zero of the cloud operating model.
It's the choice to step away from the total ownership and control of the local IT environment and embrace an uncertain partnership with third-party cloud and SaaS providers. While the cloud delivers an astonishing array of resources, it requires skill to perfect. Type 2 of DevOps organizational structure can also be called “NoOps” because there is no separate or visible Ops command in this model (although the NoOps model in Netflix is also similar to Type 3 (Ops as IaaS)). Enable consistent deployment, operations, and optimization of your apps and infrastructure. Accelerate and ensure the success of your generative AI initiatives with multi-cloud flexibility, choice, privacy and control. With those resources in place, you’re ready to think about the structure of the rest of the team.
To get this level of insight, teams need CFO support and access to tools that can track financial and nonfinancial targets. Then teams can tie targets to specific tasks and product features to understand their performance and how they add value. How you manage your cloud architecture will have a direct impact both positive and negative on your cloud environment. Avoid common pitfalls by enforcing the best practices and fuel the success of your cloud environment by establishing how to approach security, management, and governance. Compliance specialists and security managers will need to establish routine reviews to ensure a secure cloud environment.
Questions to help tailor the model
This role is responsible for taking care of all tools, processes, pipelines, and methodologies required for deploying the cloud software. DevOps engineers will be configuring and setting up the necessary cloud resources, such as virtual machines, storage, and networking. They also ensure that the migrated infrastructure and applications are configured for optimal performance and scalability. Finally, they will be responsible for implementing processes for ongoing management and maintenance of the migrated infrastructure and applications, including monitoring, alerting, and remediation. Many people see DevOps as simply development and operations working cohesively and collaborating together.
- No matter how many checks and balances there are, human interventions cause errors.
- In the past, a developer could walk over to the operations team to ask about the status of an incident.
- Development and SRE teams collaborate on operational criteria and SRE teams are empowered to ask developers to improve their code before production.
- Cloud operations (CloudOps) are the tasks and processes that maintain cloud-based (including multi-cloud and hybrid) applications, workloads, and services, including the management of their implementation, performance, and optimization.
- First and foremost, cloud architecture involves designing and building complex systems that must be scalable, reliable, and secure.
- This involves building or providing solutions for things like CI/CD, artifact repositories, documentation portals, developer onboarding, and general developer tooling.
In the cloud era, IT operations has the opportunity to elevate its standing within the enterprise and influence business strategy and outcomes. It should no longer be limited to a simple fulfillment center for end users’ IT service requests or a maintenance engine for data center infrastructure. Cloud operations teams must build a framework that balances innovating with optimizing time, reducing costs, and minimizing risk.
Roles and responsibilities on DevOps teams
To help applications run uniformly and consistently on any cloud infrastructure, SREs should also support containerization and replatforming efforts. The structure of a cloud operations team will depend on the size and scope of your cloud migration project. In general, cloud operations teams may consist of a project manager, cloud architect, CloudOps and DevOps engineers, a governance and security manager, and a CloudOps leader. Organizations can start by aligning SRE teams with applications or application clusters. As the organization’s operating-model maturity increases and operations become automated, SREs can be embedded into the application-development teams. In some very mature teams with more homogenous technical stacks, site reliability can become the responsibility of full-stack engineers instead of being designated to a separate role.
This team structure, popularized by Google, is where a development team hands off a product to the Site Reliability Engineering (SRE) team, who actually runs the software. In this model, development teams provide logs and other artifacts to the SRE team to prove their software meets a sufficient standard for support from the SRE team. Development and SRE teams collaborate on operational criteria and SRE teams are empowered to ask developers to improve their code before production. To get the right engineering talent on board, the bank first looked internally and found that 80 percent of its engineers could be reskilled and moved into different or new roles.
The CloudOps team needs to have a clear understanding of the cloud migration project’s objectives, budget, and timeline constraints, as well as other expectations that stakeholders have. As a highly technical role requiring extensive experience, cloud architects must understand cloud service models (IaaS, PaaS, and SaaS), virtualization technologies, and cloud security principles. Cloud operations (CloudOps) are the tasks and processes that maintain cloud-based (including multi-cloud and hybrid) applications, workloads, and services, including the management of their implementation, performance, and optimization. While a business may choose to build a team having only some of the above-mentioned roles, it is important to keep in mind that the cloud is a complex field that requires expert knowledge whereas unoptimized operations may lead to growing costs. Hence, we recommend a proficient team structure based on a collective experience across different domains. According to the projects listed above, your cloud team can be a dynamic set of both technical and non-technical people with varying skills and knowledge.
In the enterprise, CloudOps uses the DevOps principles of continuous integration and continuous delivery (CI/CD) to create best practices for achieving high availability by refining and optimizing business processes that run in a public cloud. A cloud operations team needs a highly respected person in a senior position in the business who is also tech-savvy to oversee the cloud migration project, provide guidance for cloud administrators, and communicate with all stakeholders. To realize the benefits of cloud, you must reframe your IT operating model by revisiting organizational structure, processes, and separation of duties. To also ensure business agility and solution vitality, a process of continuous improvement for critical operational capabilities is required and must be reflected in the operating model. In the whitepaper, Building A Successful Cloud Operations And Governance Practice, I outline the critical role cloud operations plays in a CCoE and in the organization overall. CloudHealth recommends cloud operations teams follow a cloud maturity framework that serves as a roadmap for efficient and automated cloud operations.
Digging into infrastructure challenges
Atlassian’s Open DevOps provides everything teams need to develop and operate software. Teams can build the DevOps toolchain they want, thanks to integrations with leading vendors and marketplace apps. Because we believe teams should work the way they want, rather than the way vendors want. As DevOps becomes more widespread, we often hear software teams are now DevOps teams. However, simply adding new tools or designating a team as DevOps is not enough to fully realize the benefits of DevOps. Setting these goals also helped the bank avoid the common pitfall of starting a transformation without focus, which can result in operating-model changes that increase IT complexity.
DevOps is a collaborative approach that seeks to blend tasks traditionally performed by either the organization's application development or IT operations team. An important goal of DevOps is to promote better communication between the two teams and build development pipelines that allow for continuous integration. Cloud operations (CloudOps) is the management, delivery and consumption of software in a computing environment where there is limited visibility into an app's underlying infrastructure.
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The team’s roles and responsibilities will vary depending on the size and scope of the project, but there are some key functions that every cloud operations team should have. DevOps teams are usually made up of people with skills in both development and operations. Some team members can be stronger at writing code while others may be more skilled at operating and managing infrastructure. However, in large companies, every aspect of DevOps - ranging from CI/CD, to IaaS, to automation - may be a role. This can include a release manager who coordinates and manages applications from development through production, to automation architects who maintain and automate a team’s CI/CD pipeline. Finding people with critical skills and knowledge about processes and models such as infrastructure as code, SRE, and product ownership often requires organizations to pursue internal capability building and hire external talent.